1. Please inquire using our webform or email us directly at sales@reefmasterindo.com with your inquiries. We typically require information on your company details, import permits and preferred airport of arrival.
2. Once arrival date is set and order is received, we will evaluate and issue a PROFORMA INVOICE. A full advance payment is required for all new customer based on this Proforma Invoice. This will include a one time only (non-refundable) CITES deposit processing fee, which is required for all coral orders (Hard and Soft Corals & Liverocks).
3. Once proforma payment is received, we will book the flight and update you once the space is confirmed. Any adjustments to the order may be accommodated whenever possible.
4. On the shipping day, after the shipment departs from airport (CGK), we will send you all the paperworks required for clearance and a final invoice will be issued.
5. Upon receiving, customer may submit reports for evaluation purposes. DOA claims of over 5% will be evaluated when accompanied with required proofs and we reserve the rights on final decisions.
6. Thank you for your trust in working with us. Let's plan for the next shipment soon.